Cancellation Policy

Some products and services offered by DUNA may be available as subscriptions, pre-orders or try-before-you-buy purchases. This Cancellation Policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you may receive repeat deliveries based on the subscription duration and frequency you select.

Your payment details may be securely stored, and you may be charged for each scheduled delivery unless you choose to pay for the subscription in advance.

Some subscriptions may automatically renew at the end of their subscription period. If you do not wish to renew your subscription, you may cancel it before the renewal date.

For information about returns and refunds, please refer to our applicable Refund & Return Policy.

Pre-Orders

When you place a pre-order, you are purchasing a product that is temporarily out of stock or expected to become available at a future date.

Depending on the pre-order terms, we may collect no payment, a partial payment or a deposit at checkout. Your payment method may also be securely stored for processing the remaining balance when the product becomes available.

You may request cancellation of a partially paid pre-order as long as the order has not yet been fulfilled.

Once a pre-order has been fulfilled or shipped, it may no longer be eligible for cancellation. However, you may be able to request a return or refund in accordance with our Refund & Return Policy.

Try Before You Buy

If DUNA offers a try-before-you-buy option, your payment method may be authorized before the order is fulfilled.

You will have the specified period of time provided with your order to decide whether you would like to keep the product.

If you decide to return the product, you must follow our applicable return instructions and return the item within the specified period.

If the applicable trial period expires and the product has not been returned, your payment method may be charged for the full purchase amount.

Standard Order Cancellations

For regular orders, please contact us as soon as possible if you wish to cancel your order.

Cancellation requests cannot always be guaranteed because orders may be processed, packed or shipped shortly after being placed.

If your order has already been processed or shipped, you may need to follow our applicable return procedure instead.

Contact Us

If you have any questions about cancelling an order, subscription or pre-order, please contact DUNA Customer Support.