Refund & Return Policy

At DUNA, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition as when you received it
• Be unworn or unused
• Have its original tags, where applicable
• Be in its original packaging
• Include proof of purchase or your order details

How to Request a Return

Please contact us before sending any item back. Returns sent without first requesting and receiving return approval may not be accepted.

Once your return is approved, we will provide you with the necessary return instructions and, where applicable, a return shipping label.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is:

• Damaged
• Defective
• Missing parts
• Different from what you ordered

Please include your order number and clear photos or videos of the issue when possible. We will review the issue and work with you to find an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods
• Personalized or customized products
• Certain personal care and beauty products
• Hazardous materials
• Flammable liquids or gases
• Sale or clearance items
• Gift cards

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different product or variation, the quickest option is generally to return the original item, subject to our return policy, and place a new order for the replacement product.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it without providing a reason, subject to applicable consumer protection laws.

Returned items must generally be in the same condition as received, unworn or unused, with applicable tags and in their original packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, the amount will be automatically refunded to your original payment method.

Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us

Contact Us

If you have any questions regarding returns or refunds, please contact us:

DUNA Customer Support

We are happy to assist you with your return or refund request.