Privacy Policy

DUNA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). DUNA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or otherwise communicate with us through our Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact details: Your name, address, billing address, shipping address, phone number and email address.
Financial information: Payment card information, financial account information, transaction details, payment method and payment confirmation.
Account information: Your username, password, preferences and account settings.
Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as your past transactions.
Communications: Information you provide when you contact us, such as customer support inquiries.
Device information: Information about your device, browser, network connection, IP address and other identifiers.
Usage information: Information regarding how and when you interact with or navigate our Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you: When you create an account, visit or use our Services, communicate with us or otherwise provide information.
Automatically through our Services: From your device when you use our Services or visit our website, including through cookies and similar technologies.
From service providers: When third-party providers collect or process information on our behalf.
From partners or other third parties: Where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with DUNA and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor and Improve the Services

We use your personal information to provide our Services, process payments, fulfill orders, remember your preferences, process purchases, returns and exchanges, arrange shipping, provide customer support, enable product reviews and improve your overall shopping experience.

Marketing and Advertising

Where permitted by law and according to your preferences, we may use your personal information to send marketing, advertising and promotional communications by email, text message or other available methods.

We may also use information about your activity on our Services to provide relevant advertisements and product recommendations.

Security and Fraud Prevention

We may use your personal information to authenticate accounts, provide a secure shopping experience, process payments, detect or investigate fraudulent or unlawful activity and protect the security of our Services.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other account information with anyone else.

Communicating With You

We may use your personal information to respond to customer service inquiries, provide information about your orders and maintain our relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws, respond to lawful requests from government authorities, resolve disputes, enforce our policies and protect our rights and the rights of others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to applicable law.

Service providers: Shopify, payment processors, technology providers, analytics providers, customer support providers, cloud storage providers, fulfillment providers and shipping companies.
Marketing partners: Where permitted by applicable law, we may work with business and marketing partners to provide advertising and promotional services.
At your direction: When you request or authorize us to share information with a third party, such as a shipping provider.
Business transactions: In connection with a merger, acquisition, sale of assets, bankruptcy or similar business transaction.
Legal requirements: When required to comply with applicable laws, legal processes or lawful government requests.

Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve its services.

Information you submit through our Services may be transmitted to and processed by Shopify and third-party service providers that assist us in operating our store.

Shopify may process information in accordance with its own privacy practices and applicable laws. By using our Services, you acknowledge that Shopify may process information as necessary to provide the Shopify platform and related services.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by DUNA, we recommend reviewing that website's privacy and security policies.

DUNA is not responsible for the privacy, security, accuracy or practices of third-party websites or services.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their applicable jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security system is completely secure, and we cannot guarantee absolute security.

Any information transmitted over the internet may carry some risk while in transit. We recommend that you avoid using unsecured channels to send sensitive or confidential information.

The length of time we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce agreements and policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

Right to Access: You may have the right to request access to personal information we hold about you.
Right to Delete: You may have the right to request deletion of your personal information.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right to Data Portability: You may have the right to receive a copy of certain personal information we hold about you.
Right to Opt Out: Depending on applicable law, you may have the right to opt out of certain forms of targeted advertising or sharing of personal information.
Communication Preferences: You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.

Even if you opt out of promotional communications, we may still send non-promotional communications related to your orders, account or transactions.

We may need to verify your identity before processing certain privacy requests, as permitted or required by applicable law.

We will not discriminate against you for exercising privacy rights that are available to you under applicable law.

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to submit a complaint to the appropriate data protection or privacy authority.

International Transfers

Your personal information may be transferred, stored and processed outside the country in which you live.

Where applicable, we take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements or other operational reasons.

When we make changes, we will post the updated Privacy Policy on our website and update the "Last Updated" date where appropriate.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right available to you, please contact us:

DUNA Customer Support
For applicable data protection laws, DUNA is responsible for the processing of your personal information as described in this Privacy Policy.